practice policies
Violent patients - Zero Tolerance
The NHS operates a Zero Tolerance Policy with regard to violence and
abuse and the
Practice has the right to remove violent patients from the list with
immediate effect in
order to safeguard practice staff, patients and other persons.
Violence in this context includes actual or threatened physical
violence or verbal abuse
which leads to fear for a person's safety.
In this situation we are obliged to notify the patient in writing of
their removal from the
list and record in the patient's medical records the fact of the
removal and
circumstances leading to it. The PCT is then responsible for providing the allocation of
further medical care for such patients.
confidentiality
Our Guarantee to you on handling your personal information
In accordance with the Data Protection Act 1998 also the Freedom of
Information Act 2000.
We need to handle personal information about you so that we can
provide the necessary health services you may require.
This is how we look after that information:
We hold computer and paper records helping us to deal with your
health.
The practice is responsible for the accuracy and safe keeping of
your health records.
When we ask for personal information we will undertake to:
Make sure you know why we need it.
To only ask for what we need and not collect irrelevant
information.
To protect it and make sure nobody has access to it who
shouldn't.
To only share it with other organisations as and when the law
allows
Not to make your personal information available for commercial
use.
Anyone at the practice who handles your personal information has
been trained in confidentiality issues and is working under legal
and contractual obligations to keep your information private and
secure.
We ask that you help us to keep your personal information up to date
by:
Giving us accurate information.
Telling us as soon as possible if there are any changes such as
a new address or telephone number including mobile numbers.
Mobile Phones
Please turn off your phone whilst in the building.
Smoking Policy
To comply with government guidelines this practice operates a non
smoking policy inside
the building and also the surrounding grounds.
^ Top of page
|
