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Supporting your recovery after COVID-19

As you find yourself recovering from COVID-19 you may still be coming to terms with the impact the virus has had on both your body and mind.

These changes should get better over time, some may take longer than others, but there are things you can do to help.

Your COVID Recovery helps you to understand what has happened and what you might expect as part of your recovery. Find out more information at www.yourcovidrecovery.nhs.uk 

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NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

The NHS App is available now on iOS and Android. To use it you must be aged 13 and over and registered with a GP surgery in England.

What the NHS App does

Use the NHS App to:

  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
  • order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you
  • view your medical record – securely access your GP medical record, to see information like your allergies and your current and past medicines
  • register your organ donation decision – choose to donate some or all of your organs and check your registered decision
  • find out how the NHS uses your data – choose if data from your health records is shared for research and planning

Other services in the NHS App

If your GP surgery or hospital offers other services in the NHS App, you may be able to:

  • message your GP surgery, doctor or health professional online
  • consult a GP or health professional through an online form and get a reply
  • access health services on behalf of someone you care for
  • view your hospital and other healthcare appointments
  • view useful links your doctor or health professional has shared with you

Keeping your data secure

After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.

Get help with the app

If you have any issues using or downloading the app, check the NHS App help and support page.

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Coronavirus – Latest Advice

Changes to Audley Health Centre:

We are continuing to open and offer our service as normal with the following exceptions:

  • We are booking telephone consultations in place of face to face consultations
  • We are making use of video calls, texts, emails and photos to aid in remote consultations
  • We are encouraging patients to use online access or the NHS App to order their prescriptions and to set a chemist nomination so that your prescription can be sent electronically to your chemist.
  • Where patients do not have internet access, patients should call the Prescription Ordering Direct (POD) line on 01782 276960 to order their medications over the phone.
  • We are advising patients not to attend the surgery unnecessarily
  • We are making face to face appointments if the clinician feels it appropriate to do so following a telephone consultation.
  • We are asking all patients who attend the surgery to wear a face covering or mask – we cannot provide these and you will be refused entry to the practice without a face covering (a mask if possible but if not a scarf or similar wrapped around the mouth and nose will be acceptable.
  • We are checking patient temperatures on entry to the building and if this is over 38.7C you will be asked to leave (We are temperature checking everyone who enters the building including Staff and contractors).
  • We are currently operating 2 meter social distancing throughout the building / premises
  • If for any reason you can’t contact us by phone, you can contact us by email using the email on the “contact us” page.
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All patients must now wear a face covering for face-to-face appointments

Patients must wear a face covering for your appointment. If you do not have a mask you can cover your nose and mouth using a scarf. You will not be permitted into the building without your own face covering.

Please arrive at your appointment time and not early, we cannot permit you into the building early.

You must arrive alone for your appointment unless your require assistance. If you require a carer, or for children, you can attend with 1 accompanying adult only.

Please do not come to the surgery if you have any COVID symptoms.

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New prescription ordering direct service

New Prescription Ordering Direct (POD) service: 01782 276960
To try and help with your prescription ordering, we have developed a telephone Prescription Ordering Direct (POD) line. This line will only be for ordering your medication and is not for chasing a prescription or medication queries- please contact your local pharmacy or the surgery for this.
POD service line will go live from Monday 15 June 2020
The service can take requests for repeat prescriptions and will aim to replace paper repeat slips. If you order on-line (using patient access), please keep on doing this.
The POD number is 01782 276960 and is available from 8.30am-4.30pm Monday to Friday.

Download the POD poster.

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New Prescription Ordering Direct (POD) Service – 01782 276960

To try and help with your prescription ordering, we have developed a telephone prescription ordering direct (POD) line. This line will only be for ordering your medication and is not for chasing a prescription or medication queries – please contact your local pharmacy or the surgery for this.

This service can take requests fop repeat prescriptions and will aim to replace paper repeat slips. If you order online (using Patient Access), please continue doing this. This POD number is 01782 276960 is open 8.30am – 4.30am Monday – Friday.

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How to get an isolation note for your employer

This service, at nhs.uk, is for those who have been told to stay at home because of coronavirus and you need a note for your employer.

This service is only for people who:

  • have symptoms of coronavirus and have used the 111 online coronavirus service
  • have been told by a healthcare professional they have symptoms of coronavirus
  • live with someone who has symptoms of coronavirus

If you are not sure if you need to stay at home, get the latest NHS advice on coronavirus.

If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.

You can also use this service for someone else.

Get an isolation note.

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Now is the time to quit – National No Smoking Day

Today marks National No Smoking Day, aiming to bring awareness to the dangers of this addition and highlight resources available to you to help you quit!

Every cigarette causes real harm and with quitting you’ll be amazed at how quickly you’ll see the benefits. You’ll breathe more easily, feel fitter, your skin will look better, your sense of taste will come back and it can improve your fertility. If you have kids, you’ll be protecting them from the risk of asthma attacks, ear infections and cancers. You could also be around £250 a month better off too – that’s £3000 a year – just think what you could spend that on!

If you are ready to take that big step and quit, you can find advice and support to help you at:

NHS.UK

NHS Smokefree

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Novel Coronavirus – Important Advice for Returning Travellers

You may need to get medical advice if you’ve recently travelled to the UK from somewhere with a higher risk of coronavirus.

These places are:

  • Cambodia
  • China
  • Hong Kong
  • Iran
  • Italy – only northern Italy (anywhere north of Pisa, Florence and Rimini)
  • Japan
  • Laos
  • Macau
  • Malaysia
  • Myanmar (Burma)
  • Singapore
  • South Korea
  • Taiwan
  • Tenerife – only the H10 Costa Adeje Palace Hotel
  • Thailand
  • Vietnam

If you’ve been to one of these places in the last 14 days, find out what to do using the NHS 111 online coronavirus service.

For more information on Coronavirus including symptoms and how it can spread visit the NHS.uk Coronavirus page.