Making an appointment

Use our Online Consultation Service (Total Triage)

Dr Harbidge & Partners are now using Total Triage for GP appointments.

This service is available Monday to Friday from 8am to 6:30pm.
Your request will be reviewed the same day and actioned based on the information you provide.
This may include booking an appointment, offering advice, signposting to another service, or requesting further details.
If you would like help using this service, please call reception on 01782 831101.
Please do not submit urgent medical requests through the admin query option.

To submit a medical health problem or an administrative request (e.g. fit (sick) notes, repeat prescriptions, reviews, screening and vaccinations), visit 👉 https://accurx.nhs.uk/patient-initiated/m83023

This service can also be accessed on our homepage by clicking ‘Contact us online, Submit a new request‘.

For more information about Total Triage, please visit 👉 Total Triage – Dr Harbidge & Partners

Same day/urgent appointments

To request a same day/urgent appointment – Monday to Friday from 8am to 6:30pm.

Use our Online Consultation Service.
Use your NHS account or NHS App.
We will use the information you provide to choose the most suitable healthcare clinician for you.

Routine appointments

To request a routine appointment within the next 7 days – Monday to Friday from 8am to 6:30pm.

Use our Online Consultation Service.
Use your NHS account or NHS App.
We will use the information you provide to choose the most suitable healthcare clinician for you.

Your appointment

However you choose to contact us, we may offer you a consultation:

By phone.
Face to face at the surgery.
By text.

Please give us as much information as possible when submitting your request. This allows us to triage your request and book the correct appointment.

Cancelling or changing an appointment

To cancel your appointment:

Using the GP online system – Online Consultation Service.
Use your NHS account or NHS App.
Phone us on 01782 831101, Monday to Friday from 8am to 6:30pm.
Reply CANCEL to your appointment reminder text message.
Or click here to cancel online now.

If you need medical help when we are closed

NHS 111 online.
Call 111.
Or call 999 in a medical or mental health emergency.

Home visits

Home visits are at the discretion of the GPs and are usually carried out by the PCN Paramedic for those patients who are palliative or have significant health issues who are housebound. Should you require a home visit, please use the practice website to request one or contact reception. A clinician will then telephone you to discuss your request.

Chaperones

We understand that you may wish for a chaperone to be present during your consultation.

Please ask one of the receptionists before your appointment. Our clinicians may also need a chaperone to be present in certain situations.

If you need help with your appointment

Please tell us:

If there’s a specific GP, nurse or other health professional you would prefer to respond.
If you would prefer to consult with the GP or nurse by phone, face to face or by text.
If you need an interpreter.
If you have any other access or communication needs.